Turn every agent into
your best agent
Alpharun turns what your best agents do into a playbook that powers coaching, QA, and AI voice agents.
Last week’s rapport goal: hit. Score moved from 3.5 to 4.0 — the Taylor call with the San Diego connection and the Casey call referencing the newborn both showed genuine warmth.
Agenda-setting slid back hard, from 3.0 to 2.0. On 2 of 3 calls this week, the customer steered. The Casey call is the clearest example – Sam ended up laying out the priorities himself:
The two things I really, really want to do— the retention we can kind of work on because that’s not quite as pressing.
Last week’s rapport goal: hit. Score moved from 3.5 to 4.0 — the Taylor call with the San Diego connection and the Casey call referencing the newborn both showed genuine warmth.
Agenda-setting slid back hard, from 3.0 to 2.0. On 2 of 3 calls this week, the customer steered. The Casey call is the clearest example – Sam ended up laying out the priorities himself:
The two things I really, really want to do— the retention we can kind of work on because that’s not quite as pressing.
Last week’s rapport goal: hit. Score moved from 3.5 to 4.0 — the Taylor call with the San Diego connection and the Casey call referencing the newborn both showed genuine warmth.
Agenda-setting slid back hard, from 3.0 to 2.0. On 2 of 3 calls this week, the customer steered. The Casey call is the clearest example – Sam ended up laying out the priorities himself:
The two things I really, really want to do— the retention we can kind of work on because that’s not quite as pressing.
Trusted by leading customer-facing teams
“The technology Alpharun has is far superior to anything we’ve used before… Our B players are performing more like A players … We saw a huge impact on production within 60 days.”
Franco Greco
Chief Revenue Officer
14.1%
Increase in appraisal-order conversion
24%
Improvement in sales playbook adherence
“The technology Alpharun has is far superior to anything we’ve used before… Our B players are performing more like A players … We saw a huge impact on production within 60 days.”
Franco Greco
Chief Revenue Officer
14.1%
Increase in appraisal-order conversion
24%
Improvement in sales playbook adherence
“You’re going to know more about your people than you ever thought possible… I’m able to coach 4x as many people as I used to.”
Thomas Pruitt
Head of Advisory
4x
More coaching each week during AEP
25 hours
Saved per manager each week
“You’re going to know more about your people than you ever thought possible… I’m able to coach 4x as many people as I used to.”
Thomas Pruitt
Head of Advisory
4x
More coaching each week during AEP
25 hours
Saved per manager each week
Trusted by leading customer-facing teams
“The technology Alpharun has is far superior to anything we’ve used before… Our B players are performing more like A players … We saw a huge impact on production within 60 days.”
Franco Greco
Chief Revenue Officer
14.1%
Increase in appraisal-order conversion
24%
Improvement in sales playbook adherence
“You’re going to know more about your people than you ever thought possible… I’m able to coach 4x as many people as I used to.”
Thomas Pruitt
Head of Advisory
4x
More coaching each week during AEP
25 hours
Saved per manager each week
How Alpharun works
Understand every call.
Know where to focus.
Learn from your best
Alpharun finds behaviors linked to successful calls and automatically build a shared playbook that drives constant improvement.
Learn from your best
Alpharun finds behaviors linked to successful calls and automatically build a shared playbook that drives constant improvement.
Focus your coaching
Give each rep a focused coaching goal, then measure progress on their next calls, so managers can see whether guidance becomes better execution.
Focus your coaching
Give each rep a focused coaching goal, then measure progress on their next calls, so managers can see whether guidance becomes better execution.
Catch quality gaps
Surface missed disclosures and required steps so managers can address gaps without reviewing every call manually.
Catch quality gaps
Surface missed disclosures and required steps so managers can address gaps without reviewing every call manually.
Explore the platform
Put what you learn
to work
Ask Alpharun
Voice agents
Automations
Coaching & training
Ask a question. Get the evidence.
Ask about your calls and team performance in plain language. Get answers backed by real conversations, so you know where to coach or follow up.
Ask Alpharun
Ask a question. Get the evidence.
Ask about your calls and team performance in plain language. Get answers backed by real conversations, so you know where to coach or follow up.
Our promise
True partnership,
not just technology.
From your first meeting with us to ongoing deployment, our team of industry experts and technologists will do whatever it takes to maximize your success with the Alpharun platform.
Paul Dornier
Co-founder & CEO
Henry Dornier
Co-founder & president
Industries
Built for your industry.
Enterprise-grade security
Alpharun meets rigorous SOC 2 Type 2, HIPAA, GDPR, and AI safety standards. Your data is protected with AES-256 encryption at rest and TLS 1.2/1.3 in transit.
SOC 2 Type 2
Security controls.
GDPR
Personal data privacy.
HIPAA
Healthcare data protection.
AIUC-1
AI safety and accountability.
FAQ
A few things worth knowing.
Who is Alpharun built for?
Alpharun is built for teams that handle high volumes of customer calls, especially in insurance, financial services, and healthcare. It helps managers, training teams, and QA leaders improve performance and consistency across complex conversations.
What is a playbook?
A playbook defines what good performance looks like for your business: the questions to ask, information to explain, steps to follow, and outcomes to measure. Alpharun uses it to evaluate calls, guide coaching, and shape training.
How does Alpharun help reps improve?
Alpharun uses call performance to identify gaps and provide focused coaching goals. Reps can build skills through role plays and knowledge tests, while managers track progress against coaching goals on subsequent customer calls.
Can we use our own standards and training material?
Yes. Playbooks can reflect your process, evaluation guidelines, and required steps. Business knowledge can also support call analysis, training, and AI voice agents, keeping the guidance grounded in how your organization works.
Does Alpharun also offer AI voice agents?
Yes. Alpharun offers voice agents for workflows such as qualification, intake, and off-hours conversations. You can configure their role, playbook, knowledge, and tools, test scenarios, and review the calls they handle.
How do we get started?
AI playbook setup takes two weeks on average. We work with your team to define your standards, configure your playbook, and bring in your call recordings, so you can start identifying coaching opportunities and quality gaps.
Who is Alpharun built for?
Alpharun is built for teams that handle high volumes of customer calls, especially in insurance, financial services, and healthcare. It helps managers, training teams, and QA leaders improve performance and consistency across complex conversations.
What is a playbook?
A playbook defines what good performance looks like for your business: the questions to ask, information to explain, steps to follow, and outcomes to measure. Alpharun uses it to evaluate calls, guide coaching, and shape training.
How does Alpharun help reps improve?
Alpharun uses call performance to identify gaps and provide focused coaching goals. Reps can build skills through role plays and knowledge tests, while managers track progress against coaching goals on subsequent customer calls.
Can we use our own standards and training material?
Yes. Playbooks can reflect your process, evaluation guidelines, and required steps. Business knowledge can also support call analysis, training, and AI voice agents, keeping the guidance grounded in how your organization works.
Does Alpharun also offer AI voice agents?
Yes. Alpharun offers voice agents for workflows such as qualification, intake, and off-hours conversations. You can configure their role, playbook, knowledge, and tools, test scenarios, and review the calls they handle.
How do we get started?
AI playbook setup takes two weeks on average. We work with your team to define your standards, configure your playbook, and bring in your call recordings, so you can start identifying coaching opportunities and quality gaps.
See Alpharun in action.
Discover where your team could improve conversion with a demo and pilot focused on your unique call workflows.
See Alpharun in action.
Discover where your team could improve conversion with a demo and pilot focused on your unique call workflows.