For healthcare

Help every patient take
the next step in care

Help every patient take
the next step in care

Help every patient take
the next step in care

Help patient access teams handle scheduling, intake, and referral calls with clarity and empathy. Use AI coaching to reduce confusion and voice agents to support routine requests beyond business hours.

Trusted by leading customer-facing teams

Retirable
NewDay USA
Chapter
Republic
SupportNinja
Flexcar
Charlie Health
Medicare School
Cadence
Rightway
Teleperformance
HSS
Retirable
NewDay USA
Chapter
Republic
SupportNinja
Flexcar
Charlie Health
Medicare School
Cadence
Rightway
Teleperformance
HSS

Built for your team

Turn great conversations
into a shared standard

A playbook for every patient access call

Build AI playbooks around patient registration, appointment scheduling, referral handoffs, and escalation guidelines. Give access representatives a clear standard for confirming details and explaining next steps.

A playbook for every patient access call

Build AI playbooks around patient registration, appointment scheduling, referral handoffs, and escalation guidelines. Give access representatives a clear standard for confirming details and explaining next steps.

Coach patient access teams on clarity and empathy

Show access representatives where patients leave calls confused about appointment preparation, referrals, or next steps. Help contact center managers coach empathy, accurate instructions, and call resolution.

Coach patient access teams on clarity and empathy

Show access representatives where patients leave calls confused about appointment preparation, referrals, or next steps. Help contact center managers coach empathy, accurate instructions, and call resolution.

Extend patient access beyond office hours

Use AI voice agents for routine intake, appointment scheduling, and reminders. Route clinical questions and urgent concerns through your organization's approved escalation process.

A trusted partner

Call quality review for
sensitive patient information

Call quality review for
sensitive patient information

Call quality review for
sensitive patient information

Review patient calls against your privacy procedures, identity verification steps, and escalation guidelines. Support quality assurance with searchable conversation records and enterprise security controls.

SOC 2 Type 2

Security controls.

SOC 2 Type 2

Security controls.

GDPR

Personal data privacy.

GDPR

Personal data privacy.

HIPAA

Healthcare data protection.

HIPAA

Healthcare data protection.

AIUC-1

AI safety and accountability.

AIUC-1

AI safety and accountability.

Benchmarks

Improve access
and service at scale

Improve access
and service at scale

Improve access
and service at scale

30%

average increase in win rates

40%

shorter ramp time for new reps

12%

reduction in annual rep turnover

“The best use of AI I’ve ever seen in any application.”

Head of call center operations

Fortune 500 fintech

“The best use of AI I’ve ever seen in any application.”

Head of call center operations

Fortune 500 fintech

“You’re going to know more about your people than you ever thought possible… I’m able to coach 4x as many people as I used to.”

Thomas Pruitt

Senior sales manager at Chapter

“You’re going to know more about your people than you ever thought possible… I’m able to coach 4x as many people as I used to.”

Thomas Pruitt

Senior sales manager at Chapter

Integrations & launch

Built around your
patient access workflows

Built around your
patient access workflows

Built around your
patient access workflows

An AI playbook tailored to scheduling protocols, referral workflows, and patient communication standards, with hands-on deployment support.

2 weeks

2 weeks

Average AI playbook setup time

Average AI playbook setup time

Make the next patient call clearer and easier

Discover where your team could improve conversion with a demo and pilot focused on your unique call workflows.

Alpharun product dashboard

Make the next patient call clearer and easier

Discover where your team could improve conversion with a demo and pilot focused on your unique call workflows.

Alpharun product dashboard