News & Insight

from the Alpharun team.

Call center agent scorecard: How to build one that drives sales

Call center agent scorecards measure service quality through metrics like CSAT, FCR, and soft skills. Learn how to build effective scorecards.

6 best call-center quality monitoring software tools in 2025

Our 2025 guide to the 6 best call-center quality monitoring software tools will help you automate reviews and improve the performance of your sales team.

Automated Quality Management (AQM): What it is + how it helps

Automated quality management replaces slow, biased manual QA with full coverage and precise coaching. See how Alpharun makes it work in practice.

14 Call center industry trends: Stats + outlooks beyond 2025

Discover key call center industry trends for 2025. Get stats, benchmarks, and insights on AI, workforce shifts, and customer experience strategies.

Contact center performance management: 12 best practices

Here’s all you need to know about contact center performance management: best practices, KPIs, and tools to turn insights into consistent results.

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