News & Insight

Curious about what a sales playbook is? It’s the guide that helps your team sell with confidence. Learn how to build one with proven templates.

We tested 7 top sales intelligence platforms for data quality, value, and performance. See which tools deliver real results for modern sales teams.

Genesys pricing ranges from affordable to enterprise-level expensive. Find out which tier fits your team and what features justify the premium cost.

Explore 15 call center quality assurance best practices that make feedback faster, agents stronger, and sales performance better.

Compare the top inside sales software in 2025. Find tools that boost rep performance, automate workflows, and improve coaching for high-volume teams.

Learn how to measure sales efficiency with the right formula and metrics. Improve CAC, win rates, and close more deals efficiently.

Discover AI features in sales software for rep coaching that turn call data into performance insights and help teams close more deals faster.

Learn call center sales tips that actually work. Discover what top performers do differently to close more deals and boost conversions.

Call detail reporting software tracks every call in your sales center. Learn how CDR tools boost conversion rates and rep performance.

Call center agent scorecards measure service quality through metrics like CSAT, FCR, and soft skills. Learn how to build effective scorecards.

Our 2025 guide to the 6 best call-center quality monitoring software tools will help you automate reviews and improve the performance of your sales team.

Automated quality management replaces slow, biased manual QA with full coverage and precise coaching. See how Alpharun makes it work in practice.

Discover key call center industry trends for 2025. Get stats, benchmarks, and insights on AI, workforce shifts, and customer experience strategies.

Here’s all you need to know about contact center performance management: best practices, KPIs, and tools to turn insights into consistent results.