Five9 offers plans starting at $119 for Digital and $159 for Core, with upper tiers priced through direct quotes. Use this Five9 pricing guide to compare features and see how it integrates with Alpharun for coaching improvements.

Five9 pricing and plans compared

*Please note: All prices were current at the time of publishing this post. Fees are subject to change, so check the official Five9 site for the latest info.

Five9 prices its plans per concurrent user with a 50-seat minimum, and certain features may use usage-based billing. The company offers multiple purchasing paths including bundles, custom quotes, and per-user or pay-per-use models.

Five9 pricing plans breakdown

We reviewed each plan to show you what you get at every price point. Here's what to expect:

Digital: $119/monthly/seat

What's included: Chat, email, SMS/MMS, social messaging, blended inbound and outbound, agent desktop, geo redundancy, recording, dialer, full workflow automation, and 24/7 support.

Best for: Teams that run conversations through digital channels only and need reliable core tools without voice or AI.

Pros:

• Strong digital channel coverage

• Core contact center features included

• Good fit for digital-first sales operations

Cons:

• No voice channel

• No AI features

• No Workforce Engagement Management (WEM) tools like QM, WFM, or Analytics

Core: $159/monthly/seat

What’s included: Everything in Digital plus voice, AI summaries, live transcription, AI insights, and CRM and UC adapters.

Best for: Inside sales teams that rely on voice plus digital and want essential AI support for smoother conversations.

Pros:

• Voice and digital blend well for inside sales

• Essential AI features included

• CRM and UC integrations available

Cons:

• No advanced AI (AI Agent Assist or AI Knowledge)

• No workforce management or quality tools

Plus: Custom pricing

What’s included: Everything in Core and full advanced AI, including AI Agent Assist and AI Knowledge.

Best for: Growing sales teams that need full AI coverage across voice and digital to guide reps in real time.

Pros:

• Complete AI suite across every channel

• Better automation and guidance for reps

• Strong fit for teams scaling conversational volume

Cons:

• Pricing requires a sales conversation

• WEM tools still not included

Pro: Custom pricing

What’s included: Everything in Plus and full Workforce Engagement tools, including QM, WFM, and Analytics.

Best for: Sales operations that need coaching, scheduling, and performance tracking built directly into their workflow.

Pros:

• Quality management for coaching and compliance

• Workforce management for staffing and scheduling

• Analytics for visibility across teams

Cons:

• Custom pricing makes budgeting harder

• Does not include advanced AI tools like AI Agent Assist and AI Knowledge

Enterprise: Custom pricing

What’s included: Everything in Pro and the advanced AI tools, including AI Agent Assist and AI Knowledge.

Includes every channel, all essential functionality, full Workforce Engagement, full workflow automation, and all integrations.

Best for: Large contact centers that want every channel, every AI feature, and full WEM tools in one scalable platform.

Pros:

• Full platform with all channels, AI, WEM, and automation

• Deep analytics across interactions

• Best option for large and complex operations

Cons:

• Additional usage-based fees may apply

• Enterprise cost depends on volume and setup

Which Five9 plan should you choose?

Match your channel needs, AI requirements, and team complexity to the right tier.

Choose Digital if you:

• Handle conversations through chat, email, SMS, or social only

• Do not need a voice channel

• Want essential contact center tools without AI or WEM

• Run a digital-first team looking for a simple, low-cost setup

Choose Core if you:

• Run sales operations that rely on voice plus digital

• Want essential AI features like summaries, transcription, and insights

• Need CRM and UC integrations to connect your workflow

• Want a balanced plan with both channels and core AI

Choose Plus if you:

• Need full AI coverage across all channels

• Want advanced AI features like Agent Assist and AI Knowledge

• Have reps switching between voice and digital during the sales process

• Are scaling beyond basic AI and need deeper guidance for reps

Choose Pro if you:

• Need quality management to review and score customer interactions

• Want workforce management for staffing and scheduling

• Have managers who need visibility into performance trends

• Require analytics to track team effectiveness and outcomes

Choose Enterprise if you:

• Operate a large sales or service center with complex workflows

• Need the complete Five9 suite with every channel and AI feature

• Want full WEM, workflow automation, and advanced analytics

• Have IT resources to manage enterprise-level configuration and scaling

Is Five9 worth the cost?

Five9 offers solid value for high-volume teams that rely on voice, digital channels, and core contact center tools. It is a mature platform used by thousands of organizations, with strong reliability and consistent performance at scale.

Five9 pricing is worth it if you:

• Run a sales or service operation that needs dependable voice and digital coverage

• Use outbound dialing as a core part of your workflow

• Need CRM and UC integrations to support daily conversations

• Have IT support for configuration and admin work

• Can meet the 50-seat minimum and annual contract requirements

Skip Five9 if you:

• Have a team smaller than 50 agents

• Want a simpler solution with minimal setup

• Need advanced AI or WEM without upgrading to higher tiers

• Prefer transparent, fixed pricing without usage-based charges

• Want month-to-month flexibility instead of long-term agreements

Bottom line

Five9 pricing works best when your team uses its dialing, channels, and integrations every day. If you only need basic calling or lightweight digital support, the platform’s depth and cost may exceed what you actually need.

Five9 alternatives and pricing comparison

Compare Five9 to other leading contact center solutions based on cost, capabilities, and performance.

Alpharun and Five9 as the complete performance stack

Five9 gives high-volume B2C sales teams the infrastructure to run at scale. Alpharun turns that infrastructure into a performance engine by making every rep sell more like your top performers. 

Alpharun’s AI coaching finds winning behaviors inside your actual conversations and scales them across the team.

Together they create a system that handles volume and lifts conversion rates.

How Alpharun makes Five9 more productive

Five9 manages call routing, outbound dialing, and conversations across every channel. Alpharun adds the coaching and intelligence layer that turns these activities into predictable revenue. 

Your team gets human coaching that spreads the behaviors of your top performers and AI agents that take over repetitive work such as scheduling and qualification.

What Alpharun adds to high-volume sales teams

B2C sales teams in Medicare, insurance, home services, and similar markets often struggle to scale the habits of their top ten percent. Most teams do not know why these reps outperform the rest of the floor.

Alpharun analyzes thousands of your top performers' actual calls and identifies the behaviors that drive conversions. The platform turns these insights into a custom playbook designed for your reps, your buyers, and your specific sales process.

Where Alpharun delivers the most impact:

• Custom playbooks created from your actual winning calls

• Sentence level coaching that shows reps what to say and when to say it

• Real time coaching notes delivered between calls

• AI agents that take over repetitive tasks so reps can focus on selling

• Dashboards that show exactly where conversations stall

How Alpharun and Five9 work together

Alpharun integrates directly into your existing Five9 setup. There is no need to replace systems or add complexity. You keep the infrastructure that powers daily conversations and add the intelligence that makes every rep more effective.

How the combined workflow operates

• Five9 routes calls and runs your outbound campaigns.

• Alpharun analyzes each conversation to build custom playbooks and scorecards.

• Coaching insights reach reps inside the workflow they already use.

• Managers see unified performance data across both platforms.

You get both: Stronger human performance through data-driven coaching and AI that clears repetitive work.

Scale your best reps across your Five9 operation

Five9 gives high-volume sales teams a strong foundation for managing voice and digital conversations at scale. Five9 pricing fits teams that need this level of reliability, but it still cannot show why your top performers convert more buyers. 

Alpharun fills that gap by turning your real call data into a custom playbook built from your best reps.

Paired together, Five9 handles the volume while Alpharun lifts the quality of every conversation. Book a demo to see how they work together.