RingCentral records calls with two options: on-demand and automatic. Here's how to enable call recording and turn those recordings into sales coaching that improves close rates.

How does RingCentral record calls?

RingCentral offers two call recording options for business phone systems.

1. On-demand recording lets users press a button to start and stop recording. Callers hear a notification when the recording begins and ends. This works for calls where you want selective capture.

2. Automatic call recording (ACR) records every call for selected users or departments. No manual action required. Once an admin enables it, the system captures all inbound and outbound calls.

Both options store recordings for 90 days. Each account holds up to 100,000 recordings. You can download files before they expire for permanent storage.

Recording works across desktop, mobile (iOS and Android), and RingCentral IP phones. The same recordings sync across devices.

How to turn on call recording in RingCentral

Setup takes a few minutes in the Admin Portal. Here's how to enable each option.

On-demand call recording setup

An admin handles the initial setup. Users then control recording during live calls.

Steps to enable:

• Sign in to the RingCentral Admin Portal.

• Go to Phone System, then Auto-Receptionist, then General Settings.

• Click Call Recording.

• Toggle "Enable On-demand Call Recording" on.

• Optional: Set custom announcements for recording start and stop.

• Click Save.

Users can now tap the Record button during any call. A recording icon confirms the capture is active.

Automatic call recording setup

ACR removes the manual step. Every call records without user action.

Steps to enable:

• Follow the same path: Phone System → Auto-Receptionist → General Settings → Call Recording.

• Toggle "Enable Automatic Call Recording" on.

• Select which users, extensions, or departments to record.

• Choose your announcement settings.

• Click Save.

All calls for selected extensions now record from the moment they connect.

How to access and download recordings

Your recordings live in the Call Recordings tab under Phone in the RingCentral app. Play them back, download individual files, or export in bulk.

One thing to keep in mind: RingCentral holds recordings for 90 days, then deletes them. Download anything you need before the window closes.

Recording calls is only step one. The harder question is what happens after you've captured thousands of hours of audio. How do you turn what's working into something every rep can repeat?

Why call recording matters for sales teams

Call recording serves four main purposes for high-volume sales teams:

• Compliance and documentation: Recorded calls prove consent and disclosures. This matters for Medicare, insurance, and home services, where verbal agreements carry legal weight.

• Training new reps: Managers use recordings to show what good calls sound like. New hires ramp faster when they hear real examples from top performers.

• Dispute resolution: Recordings clarify what was said when a prospect disputes terms. They protect both the business and the rep.

• Quality assurance: Patterns emerge across calls. You can spot objection handling issues, script compliance gaps, and tone problems.

But recording calls creates a new problem. Someone has to listen to them.

The gap between recording calls and improving close rates

A 50-rep team makes hundreds of calls per day. How many does the manager actually hear? Maybe 5-10 per rep per week, if that.

The rest sit in storage untouched. Coaching happens on a small, random sample. You're making decisions based on a sliver of what's really going on.

And even when you do listen, recordings don't tell you what works. You can store 100,000 calls. But that won't reveal which moments led to closed deals and which phrases killed the sale.

Meanwhile, your top performers stay a mystery. Every team has reps who close at 2x the rate of others. What do they say differently? How do they handle objections? Those techniques stay locked in their heads, invisible to everyone else.

QA doesn't help much either. Scorecards vary by manager. One scores a call as "good." Another flags the same call for coaching. Without a consistent standard across 100% of calls, you're guessing.

That's the gap. You have the recordings. You just don't have a way to learn from them at scale.

How to turn recordings into real-time sales coaching

You turn recordings into coaching by adding an AI layer that analyzes calls at scale and delivers feedback in real time.

Does RingCentral record calls? Yes. Alpharun integrates with major platforms like Genesys, RingCentral, and Five9 to add the coaching layer on top.

• Call analysis: Finds the exact phrases, objection responses, and closing techniques your top 10% use. Extracted from your actual calls, not a training manual.

• Custom playbooks: Builds your playbook from calls that closed. New reps learn what works for your prospects, not what worked somewhere else.

• Real-time prompts: A rep hesitates on a pricing objection. A prompt appears mid-call with a suggested response. Coaching in the moment, not days later.

• Automated QA: Every call scored against your criteria. Did they read the disclosure? Follow the qualification process? Hit compliance checkpoints? No sampling. No manager variance.

• Manager dashboards: See which reps struggle with objections, which skip discovery, and which rush the close. Coaching priorities ranked by revenue impact.

• AI agents: Handle after-hours calls, appointment scheduling, and initial qualification, so reps focus on closing.

Your RingCentral recordings are already piling up. Alpharun turns them into coaching that scales what your best reps do, plus AI agents that handle scheduling and after-hours calls.

Schedule a demo to put your recordings to work.

Frequently asked questions

1. Does RingCentral record calls automatically?

Yes, RingCentral records calls automatically when you enable Automatic Call Recording (ACR). An admin turns it on in the Admin Portal for specific users, extensions, or departments. Once active, every call is recorded automatically.

2. How long does RingCentral store call recordings?

RingCentral stores recordings for 90 days. Each account holds up to 100,000 recordings. Download anything you need to keep before the window closes.

3. Can I record calls on the RingCentral mobile app?

Yes. The RingCentral app supports call recording on iOS and Android. Tap "More" during a live call, then tap "Record." Recordings sync across devices and appear in your Call Recordings tab.

3. Does Alpharun integrate with RingCentral?

Yes, Alpharun integrates with RingCentral, Five9, Genesys, and other major call center platforms. Your recordings stay where they are. Alpharun pulls them for analysis, coaching, and QA scoring.

4. How long does Alpharun take to set up?

Most teams go live in about a week. Alpharun connects to your existing call platform, analyzes your recordings, and starts building playbooks from your top performers' calls.