CallMiner pricing isn't public. You get a custom quote based on how many agents you have and how many calls you handle. We break down what CallMiner does, what factors affect the price, and other options B2C sales teams should consider.

CallMiner pricing: What we know

CallMiner doesn't list prices on its website. Instead, they offer bundled packages based on how many users you have or how many calls you handle. Each package fits different use cases and feature needs.

What influences CallMiner pricing:

• Number of users

• Volume of calls and messages processed

• Analytics modules enabled

• Integration requirements

• Deployment model (cloud or hybrid)

Reach out to CallMiner for a quote based on your team size and needs.

What is CallMiner?

CallMiner is a conversation intelligence platform built for enterprise CX teams. It captures and analyzes customer interactions across voice and digital channels.

The platform covers contact center operations, quality management, compliance, fraud detection, and sales. Large enterprises with needs across multiple departments use it most.

Core products relevant to sales teams:

CallMiner features breakdown

Analyze

CallMiner Analyze transcribes voice and text interactions and uses AI to surface insights. The platform supports omnichannel ingestion across voice, chat, email, and social.

Key capabilities:

• AI-driven analytics to uncover trends and build prediction models

• Sentiment analysis across voice and text

• Contact summarization using generative AI

• Customizable dashboards and reports

• Organization-wide alerting

Best for: Enterprise teams that need visibility across multiple channels and departments.

Coach

CallMiner Coach pulls insights from calls to show which agents perform well. Managers can score reps manually or let the system do it automatically.

Key capabilities:

• Automated scoring based on customizable criteria

• Agent dashboards displaying current performance

• Coaching workflows with bi-directional communication

• Call finder for searching and filtering contact records

• Video playback for screen recording evaluations

Best for: Quality management teams running formal evaluation programs.

RealTime

CallMiner RealTime delivers alerts and guidance to agents during live customer interactions.

Key capabilities:

• Automated alerts based on customer indicators

• Next-best-action suggestions during calls

• Supervisor live listen functionality

• Agent call-for-help feature

• Supports 100,000+ simultaneous interactions

Best for: Large contact centers that need in-the-moment intervention at scale.

Is CallMiner worth the cost?

Large enterprises with multi-department CX needs get the most from CallMiner. The platform bundles compliance, fraud detection, quality management, and customer analytics together.

CallMiner fits if you:

• Run an enterprise contact center with 60+ agents

• Need conversation analytics across support, sales, compliance, and other departments

• Want a single platform for CX, QA, and risk management

• Have a budget for six-figure annual contracts

Look elsewhere if you:

• Run a high-volume B2C sales operation focused on conversions

• Want coaching built from your top performers' actual calls

• Need faster implementation without enterprise complexity

• Focus on sales effectiveness over broad CX analytics

The gap: CallMiner gives you conversation data. It doesn't learn from your best reps and spread their winning habits to the rest of your team.

CallMiner alternatives by use case

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Alpharun vs CallMiner: Which fits your sales team?

CallMiner and Alpharun take different approaches to improving sales performance.

CallMiner covers a wide range of enterprise needs. It handles compliance, fraud detection, quality management, and conversation analytics across departments. Sales coaching is one module among many.

Alpharun puts sales performance first. It learns from your best closers, builds custom playbooks from real calls, coaches reps during live conversations, scores every interaction, and handles compliance automatically. Everything ties back to one goal: making every rep perform like your top 10%.

Key differences between Alpharun and CallMiner

Choose CallMiner if you:

• Need a single platform for CX, compliance, fraud, and quality management

• Run an enterprise operation with 60+ agents

• Want conversation analytics across multiple departments

• Have the budget for six-figure contracts and enterprise implementation

Choose Alpharun if you:

• Run high-volume B2C sales with 50+ reps

• Want every rep performing like your top 10%

• Need custom playbooks built from your actual winning calls

• Want real-time coaching during live conversations

• Work in regulated industries like Medicare or insurance

Why B2C sales teams choose Alpharun over CallMiner

CallMiner tells you what happened. Alpharun tells you why your best reps close more and coaches the rest of your team to catch up.

How Alpharun works:

• Learns from your winners: Pulls insights from your actual calls to find what top closers do differently.

• Coaches in real time: Reps hear what to say while they can still change the outcome.

• Scores every call: Managers see who's winning, who's struggling, and where to focus.

• Checks compliance on autopilot: Rules and disclosures are scored on every call for regulated industries.

• Handles the low-value work: AI agents take scheduling and after-hours leads off your reps.

And it works with what you already have. Alpharun is SOC 2 Type 2 compliant and connects to Five9, Genesys, and other major platforms in about one week.

The bottom line on CallMiner

CallMiner fits enterprise teams that manage compliance, fraud, and quality across departments. CallMiner pricing is custom with a 60-agent minimum.

Alpharun fits B2C sales teams looking to get more reps to hit quota. It learns from your best closers' actual calls, builds playbooks from what works, and coaches every rep live to match.

Book a demo with Alpharun to see why B2C sales teams choose focused coaching over broad CX platforms.

Frequently asked questions

How much does CallMiner cost?

CallMiner pricing isn't published publicly. The platform uses custom quotes based on user count, interaction volume, modules enabled, and integration needs. Contact CallMiner directly for accurate pricing.

What is the minimum team size for CallMiner?

CallMiner requires a minimum of 60 agents to get started. The platform targets midsize to large enterprise teams.

Does CallMiner offer a free trial?

In certain cases, CallMiner offers pilot programs to help organizations validate impact before a full rollout. Contact their sales team to discuss pilot options.

Is CallMiner good for sales teams?

CallMiner includes sales effectiveness as one module within its broader CX platform. For teams focused specifically on high-volume B2C sales coaching, a dedicated platform like Alpharun may deliver more relevant features and faster implementation.

Can Alpharun integrate with my contact center?

Alpharun integrates with Five9, Genesys, and other major contact center platforms. Most teams are up and running within about one week.