Written by
Eloisa Mae
Reviewed by
Paul Dornier
Published on
Feb 12, 2026
You can't coach what you can't hear. Call center call recording software captures every conversation on your sales floor so you can spot what's working, fix what's not, and keep your team compliant.
The best call center call recording software options: At a glance
💻 Tool | 🎯 Best for | 💰 Starting price | ⭐ Standout feature |
Dialpad | AI-native coaching and real-time guidance | $15/user/month | AI Live Coach with real-time feedback |
RingCentral | Omnichannel contact centers with simple pricing | $65/user/month | Voice + 20 digital channels in one license |
Aircall | Easy CRM integrations and quick setup | $30/license | 100+ CRM integrations with auto-logging |
Talkdesk | Industry-specific solutions (healthcare, finance, insurance) | $85/user/month | Pre-built clouds for regulated industries |
JustCall | Sales teams that want 24/7 AI voice agents | $29/user/month | AI Voice Agent for after-hours lead qualification |
NICE CXone | Enterprise teams needing 100% interaction recording | $110/agent/month | 100% interaction recording with AI-powered QA |
Zoom Contact Center | Teams already using Zoom who want a unified platform | $69/user/month | Unified experience with Zoom meetings and phone calls |
1. Dialpad
Dialpad positions itself as an AI-native platform built for business conversations at scale. It combines calling, messaging, and meetings in one place, with AI features woven throughout.
What it does: AI-native customer communications platform with built-in call recording, real-time coaching, and automated quality management.
Who it's for: Sales teams that want AI doing the heavy lifting on coaching and call scoring.
Key features of Dialpad
AI Live Coach: Real-time feedback and coaching during conversations.
AI Scorecards: Instant AI grading for team performance insights.
AI Playbooks: Live, AI-guided cues to help reps during calls.
AI Recaps: Automatic call summaries with recommended action items.
Call recording: Record calls to monitor quality and guide coaching.
Pros and cons of Dialpad
✅ Pros | ❌ Cons |
Real-time coaching happens during the call, not after | AI features may overlap with dedicated coaching tools if you already have them |
AI handles call scoring and summaries automatically | Some users report receiving frequent spam calls on the platform |
Dual-cloud architecture with 100% uptime SLA | Mobile app notifications and chat search can be clunky for larger teams |
Connects with Salesforce, Zendesk, and Google Workspace without needing a dev team | Users have experienced call reliability issues, including dropped calls and meeting connection problems |
Pricing
Dialpad Connect starts at $15/user/month for Standard and $25/user/month for Pro with annual billing. Dialpad Enterprise pricing requires contacting sales.
Bottom line
Dialpad is a strong choice if you want AI built into your phone system from day one. The real-time coaching and automated scorecards save managers time. Best for teams that want an all-in-one platform with AI at the core.
2. RingCentral
RingCentral offers RingCX, which brings voice and 20+ digital channels together. It includes AI tools for agent assist, quality management, and interaction analytics.
What it does: Omnichannel contact center platform with AI-powered coaching, quality management, and call recording included.
Who it's for: Sales teams that need voice plus digital channels in one workspace with straightforward pricing.
Key features of RingCentral CX
AI Agent Assist: Real-time answers for agents during live interactions.
AI Quality Management: Automated scorecards and conversation analytics.
AI Interaction Analytics: Sentiment analysis and customer feedback insights.
Call recording: Included with call recordings, chat transcripts, and screen recordings.
AI Workforce Engagement: Tools for performance tracking and quality management.
Pros and cons of RingCentral
✅ Pros | ❌ Cons |
AI Agent Assist gives reps real-time answers during live interactions | Advanced features may require enterprise plans |
Deploys in just a few days | Some users report call quality issues and feel core features get overlooked in favor of AI innovation |
Voice and 20+ digital channels included in one license | The platform has a learning curve due to the number of features and settings available |
Over 50 pre-built integrations plus 500+ APIs | Some users experience performance issues when using video and screen sharing at the same time |
Pricing of RingCentral CX
RingCX pricing starts at $65/user/month for Standard, $95/user/month for Professional, and $145/user/month for Elite (all paid annually). RingCentral Enterprise Contact Center requires contacting sales.
Bottom line
RingCentral is a solid pick for teams that want omnichannel support with simple, predictable pricing. The quick deployment and high uptime make it easy to get started without a long rollout.
3. Aircall
Aircall focuses on making customer communication easy. It integrates with 100+ tools and logs conversation activity automatically, so reps don't have to do manual data entry.
What it does: Business phone and customer communications platform with call recording, AI summaries, and deep CRM integrations.
Who it's for: Sales teams that want a phone system that plugs into their existing CRM without friction.
Key features of Aircall
Call recording: Automatically record calls and review them later.
AI Call Summaries: Review calls twice as fast with automatic summaries.
AI Trending Topics: Bird's-eye view of key call themes across your team.
Live Monitoring: Track and manage call activity in real time.
Power Dialer: Speed up outbound calling with automatic dialing.
Analytics and Analytics+: Wait times, call volumes, missed calls, and advanced filtering.
Pros and cons of Aircall
✅ Pros | ❌ Cons |
Integrates with 100+ CRMs, help desks, and other tools | AI features are more basic compared to dedicated coaching platforms |
Conversation activity logs automatically to your CRM | Limited caller identification and note-taking options require extra manual steps |
Easy to set up and use without heavy IT involvement | Some users experience lag between calls, and reporting customization is limited |
Noise cancellation and network diagnostics for call quality | Recent interface updates feel less intuitive to some long-time users |
Pricing of Aircall
Aircall pricing starts at $30/license for Essentials and $50/license for Professional (minimum 3 licenses, billed annually). Custom plans require a quote and have a 25-license minimum.
Bottom line
Aircall is a great fit for teams that live in their CRM and want a phone system that fits right in. The integrations are the standout feature here. If you need deeper coaching and QA, you may want to layer a dedicated tool on top.
4. Talkdesk
Talkdesk offers CX Cloud + CXA, combining contact center tools with AI-powered automation. What sets it apart is the industry-specific clouds that come pre-designed for banking, insurance, healthcare, and retail.
What it does: Cloud contact center platform with customer experience automation and industry-specific solutions.
Who it's for: Sales teams in regulated industries like healthcare, insurance, and financial services that need pre-built workflows.
Key features of Talkdesk
AI for self-service: Help callers get answers faster with automated tools.
AI for omnichannel engagement: One platform for voice and digital channels.
AI for workforce engagement: Management tools for agents and supervisors.
AI for customer experience analytics: Insights from inbound and outbound calls.
Industry Experience Clouds: Pre-built solutions for finance, healthcare, insurance, retail, and government.
Pros and cons of Talkdesk
✅ Pros | ❌ Cons |
Industry-specific clouds come with pre-designed workflows and AI trained for that vertical | Pre-built industry clouds may not fit every team's workflow. |
Works across voice and digital channels in one platform | Costs can add up quickly when scaling beyond basic voice features |
70+ deep integrations plus a marketplace with 100+ apps | Performance may lag during high volume, and custom reporting takes time to learn |
Low-code, no-code, and custom-code tools for customization | Reporting could be more flexible, with some metrics requiring manual adjustments |
Pricing of Talkdesk
Talkdesk pricing starts at $85/user/month for Digital Essentials and $105/user/month for Voice Essentials. Elite is $165/user/month, and Industry Experience Clouds are $225/user/month.
Bottom line
Talkdesk stands out for regulated industries. If you're in Medicare, insurance, or healthcare, the pre-built compliance features and industry-specific workflows save time. For general sales teams, the industry focus may be more than you need.
5. JustCall
JustCall handles calling, SMS, and contact center features. The standout is their AI Voice Agent, which answers calls 24/7, qualifies leads, books meetings, and routes prospects to reps.
What it does: A business phone system and contact center platform with call recording and an AI Voice Agent for 24/7 lead qualification.
Who it's for: Sales teams that want AI to answer inbound calls, qualify leads, and book meetings around the clock.
Key features of JustCall
Call recording: Automatically record calls and improve interactions.
AI Voice Agent: Answers calls 24/7, qualifies leads, books meetings, handles FAQs, and routes high-intent callers.
Advanced Analytics: Monitor real-time performance with meaningful metrics.
Sales Dialer (Power Dialer): Maximize outreach with dialing automation.
IVR (Call Menu): Guide callers to the right solution with interactive options.
Automated Call Distribution: Automatically route calls to the right agents.
Pros and cons of JustCall
✅ Pros | ❌ Cons |
AI Voice Agent qualifies leads and books meetings | AI Voice Agent is a newer feature, which may require setup time to customize |
Logs transcripts, summaries, and custom fields to CRM automatically | International call quality and video conferencing can be inconsistent |
Sends follow-up SMS based on conversation outcomes | Needs reliable internet to work well; the mobile app feels limited |
Customize AI agent tone, role, and style in 14 languages | Calls can drop or be delayed, which slows things down during busy periods |
Pricing of JustCall
JustCall pricing starts at $29/user/month for Team, $49/user/month for Pro, and $89/user/month for Pro Plus (all billed annually with a 2-license minimum).
Business plans require a quote with a 10-license minimum. AI Voice Agent is an add-on.
Bottom line
JustCall is a strong pick if you want AI handling inbound calls when your team isn't available. The AI Voice Agent sets it apart from other platforms on this list. Great for teams with high inbound volume who don't want leads slipping through after hours.
6. NICE CXone
NICE CXone captures 100% of interactions and uses AI to evaluate, coach, and surface insights across your entire operation.
What it does: Enterprise AI platform for customer experience with 100% interaction recording, quality management, and workforce optimization.
Who it's for: Large sales teams and enterprises that need full visibility into every interaction with strong compliance features.
Key features of NICE CXone
Interaction Recording and Management: Capture 100% of interactions for compliance and performance.
Quality Management: Evaluate all interactions with AI and deliver coaching to agents.
Interaction Analytics: AI-powered insights from every conversation.
Automated Notetaking: Instant summaries to speed up resolution times.
Workforce Management: AI-based forecasting and scheduling.
Pros and cons of NICE CXone
✅ Pros | ❌ Cons |
Interaction recording meets regulatory requirements | Built for enterprise, which may be more than smaller teams need |
40+ apps built on a secure, reliable cloud | Studio scripting has noticeable lag, and the documentation could be clearer |
Real-time and historical dashboards in one place | Agent status changes can be unreliable, and the scripting interface has lag |
Around-the-clock monitoring, encryption, and SLA guarantee | Users want more flexibility in dashboard customization for agent management |
Pricing of NICE CXone
NICE pricing CXone Mpower starts at $110/agent/month for Omnichannel Suite, scaling up to $249/agent/month for Ultimate Suite. Recording and compliance features are included across all tiers.
Bottom line
NICE CXone is the enterprise pick. If you need 100% call recording with AI-powered QA at scale, this is it. Smaller teams may find it more complex than necessary, but for large operations with compliance requirements, it delivers.
7. Zoom Contact Center
Zoom Contact Center brings the familiar Zoom experience to customer interactions. It connects with nearly 3,000 apps and integrates with Microsoft tools out of the box.
What it does: Contact center platform built on Zoom's ecosystem with AI routing, call recording, and quick and easy integrations.
Who it's for: Teams already using Zoom who want to unify meetings, phone, and contact center in one platform.
Key features
Call recording: Included as part of the contact center platform.
AI routing: Route interactions in real time to the best agent for faster resolution.
Connected journeys: Maintain caller context and history across channels.
PII protection: Automatically mask sensitive data during calls.
Agentless voice dialer: Outbound calls with IVR menus for self-service.
Analytics and reporting: Unified intelligence from every interaction.
Pros and cons of Zoom Contact Center
✅ Pros | ❌ Cons |
Seamless if you already use Zoom for meetings and phone calls | Less differentiated if you don't already use Zoom |
Nearly 3,000 ready-to-use apps and integrations | SMS features are clunky with auto-replies that can't be turned off |
Easy integration with Microsoft apps and workflows | Licensing requires paid seats for admin access, adding cost for non-agent users |
Familiar Zoom interface reduces training time | Setup requires technical expertise, and support response times can be slow |
Pricing of Zoom Contact Center
Zoom Contact Center pricing starts at $69/user/month for Essentials, $99/user/month for Premium, and $149/user/month for Elite (all billed annually).
Bottom line
Zoom Contact Center makes sense if you're already in the Zoom ecosystem. The unified experience across meetings, phone, and contact center is the draw. If you're starting fresh, other platforms on this list offer more specialized features.
How we tested these call center call recording software tools
If you're a sales manager, you don't have time to dig through feature lists. You need to know: will this help my reps close more deals, and will it make my job easier?
That's what we focused on. We looked at each platform through the lens of a manager running a high-volume sales floor who needs visibility, coaching tools, and compliance coverage without a massive IT lift.
What mattered most:
Recording: Can you capture every call and actually find the moments that matter?
Coaching: Does feedback reach reps while they can still use it?
Integrations: Does it play nice with your CRM and dialer?
Compliance: Will it keep you covered in regulated industries?
Ease of use: Can your team start using it this week?
Pricing: Do you know what you're paying before you sign?
Which call center call recording software should you choose?
Choose Dialpad if: You want AI-native features built into your phone system from day one, with real-time coaching and automated scorecards.
Choose RingCentral if: You need omnichannel support with simple pricing and fast deployment.
Choose Aircall if: Your team lives in a CRM and you want a phone system that integrates without friction.
Choose Talkdesk if: You're in a regulated industry like healthcare, insurance, or finance and want pre-built compliance workflows.
Choose JustCall if: You want AI to answer inbound calls 24/7, qualify leads, and book meetings while your team is offline.
Choose NICE CXone if: You're an enterprise team that needs 100% interaction recording with AI-powered QA at scale.
Choose Zoom Contact Center if: You already use Zoom and want a unified experience across meetings, phone, and contact center.
Add Alpharun for coaching and QA: These platforms record your calls. Alpharun turns those recordings into custom playbooks, real-time coaching, and 100% automated QA. It works alongside any of the tools on this list.
From recordings to revenue
Recording software captures the call. Alpharun tells you what to do with it.
These platforms give you the audio. Alpharun analyzes thousands of your calls to find what your top reps do differently, builds that into a custom playbook, and coaches every rep in real time.
No more reviewing a handful of calls per week and hoping you catch something useful. With Alpharun you get:
Custom playbooks from your wins: Alpharun analyzes thousands of your actual sales calls to surface the phrases, timing, and tactics that close deals.
Real-time, sentence-level coaching: Reps get nudges while the conversation is still happening. Forgot to handle an objection? Alpharun catches it before the call ends.
100% automated QA: Every call gets scored against your playbook and your compliance rules. Managers get full visibility without hours of manual review.
Built for regulated industries: Medicare brokerages, insurance sales, home services. Alpharun bakes your compliance requirements into the scoring model.
Book a demo with Alpharun to see what your recordings can actually do.
